Schlagwort-Archiv: Grim Reaper

ITIL and the Grim Reaper

So, I came out of a meeting this morning where there was a large amount of ITIL type talk about „Tickets“, „Incidents“, „Changes“, „Emergency Changes“, and whether an Incident was documentation enough to mean not having to also create a(n emergency) Change Request“.

I went to the Ceramic Department afterwards and there I heard that Günther Grass had died so I started to wonder whether the grim Reaper did his job driven by „incidents“ (someone died, go deal with it) or „Changes“ (someone’s time has come, go and change the state from living to dead.) This led me to wonder, if, just if, this was a „change request“ scenario, whether that would require someone/-thing to approve the change and whether with an appropriate Lobby the Change could be rejected. I was left with a profound feeling of, well, if there is an afterlife, they’d better have their ITIL stuff together, because otherwise I’m going to get some relevant, inadequately documented, „changes“ revoked. Maybe starting with John Lennon’s shooting.